The Role
As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.
Key Responsibilities
* Recruit, lead and develop the on-site team including performance management in line with company policies.
* Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets.
* Control site budgets, forecasting and expenditure
* Own the end-to-end resident journey from enquiry to check out
* Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
* Act as the primary representative of the Fresh brand, managing stakeholder and client relationships
* Drive service standards, resident satisfaction and continuous improvement
About you
You’re a hands‑on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service led operation.
You will bring
* Proven leadership and people management experience
* Strong commercial and financial acumen with a track record of delivering sales or revenue targets
* Confidence in managing compliance, safety and operational risk
* A genuine passion for people, service and community-building
* The ability to make decisions under pressure and lead from the front
Think you hold these qualities and skills? Apply today!
Benefits of working atFresh?
We offer:
* A dedicated Training team to assist you with development of your on-job training.
* A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
* An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
* Health cash plan to contribute to everyday healthcare expenses.
* Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
* Stay active and take advantage of our cycle to work scheme.
* Access to exclusive shopping discounts to help your money go further!
* Life Insurance for peace of mind.
* Be part of an award‑winning culture that celebrates excellence and innovation.
* Work in an environment with a strong focus on wellbeing and community connection.
* Join a business recognised for delivering market‑leading resident satisfaction.
* Benefit from clear opportunities for career progression within a growing organisation.
About Fresh
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.
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