Customer Service Administrator
Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).
Key Responsibilities:
* Provide world-class customer service via phone, email, social media, and live chat.
* Ensure customers are supported efficiently and effectively at every touchpoint.
* Offer expert technical advice before purchase to build customer confidence.
* Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
* Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
* Manage shipping and delivery data through our CRM.
* Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes
* Genuine passion for delivering excellent customer service and supporting people.
* Strong communication and interpersonal skills, with the ability to build rapport quickly.
* Collaborative team player who thrives in a fast-paced environment.
* Positive, proactive, and hardworking attitude.
* Comfortable working with numbers and interpreting metric measurements.
* Desirable experience: Previous office or administrative work, retail experience, and familiarity with made-to-measure products.
The successful candidate will have experience in (preferred, but not essential):
* 1+ years in an administrative or customer service role.
* Experience in home interiors, window coverings, or online retail is a bonus (but not essential).
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
* 24/7 access to NHS approved GP telephone support and prescription services
* Access to the UKs largest employees discount platform
* Specialist medical assistance and support hotline
* Weekly pay
* Hundreds of gym discounts
* 24/7 access to mental health crisis support and counselling
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Job Types: Full-time, Temporary
Contract length: 3 months
Work Location: In person