Job Title
Completions Manager
Location
Manchester Hybrid
Salary
On Application
Benefits
* 25 days' holiday (rising to 30 with service) + your birthday off
* Generous matched pension + life assurance
* Private medical cover (Bupa)
* Holiday buy/sell scheme (up to 5 days)
* Eye care support + Employee Assistance Programme
* Recognition awards + regular social events
* Strong learning & development opportunities
About the Position
We're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester.
This is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team of Completions Specialists and Administration Specialists.
This position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams.
This role suits an experienced Completions Manager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.
Responsibilities
* Coach and develop team members through performance management, 1-2-1s, and ongoing support.
* Support recruitment within Sales Operations.
* Ensure compliance with policies, procedures, and regulatory requirements across the team.
* Manage team resources and capacity to deliver strong customer service and operational performance.
* Collaborate with Sales Operations management to deliver excellent customer outcomes.
* Maintain high-quality outputs within a "right first time" culture through coaching and feedback.
* Communicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.
* Ensure SLAs and KPIs are consistently achieved across post-offer mortgage processing.
* Build and maintain effective relationships with internal and external stakeholders.
* Resolve customer, broker, and solicitor queries within agreed timescales.
* Manage complaints and escalations promptly and effectively.
* Identify training needs to support service excellence and continuous improvement.
* Recommend process, policy, and service improvements to support operational efficiency.
* Support completion processing activities to maintain SLAs and KPIs.
Experience Required
* Mortgage Completions or Conveyancing experience is a must
* Must have strong management experience, having built successful teams and helped them flourish through change
* Full understanding of origination platforms, broker and customer journey and HM Land Registry requirements
* Full understanding of the UK Finance handbook
* Strong team player
* Dedication to deliver to required standards and timescales
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