We are looking for a passionate, people focused and guest obsessed Area Operations Manager to join our team at Marston's and help us achieve our ambition to be the UK's number 1 pub company. In this role you will manage a diverse area of 18 pubs, from premium dining to sports‑led venues across Lincoln, Nottingham, Leicester and surrounding areas. This role reports to a Regional Operations Manager within our Midlands Division. You will have full P&L responsibility with a focus on driving sales, being guest obsessed and delivering on key KPIs – both financial and people focused.
Responsibilities
You will guide an area of 18 pubs, driving commercial success, developing General Managers, and maintaining a high standard of guest experience.
* Passionate about developing and growing your patch of General Managers – enabling everyone to reach their full potential and driving sales through their businesses.
* Well‑honed commercial edge, eyes for maximising every profit opportunity and desire to see your team prosper from these skills.
* Looking to add value in every meeting, managing your time well and maximising opportunities.
* Demonstrating pace and urgency, and recruiting with a ‘can do’ attitude that is essential.
* Delivering a great guest experience through a high level of service and standards.
* Cross‑functional collaboration with departments such as Marketing, Finance, Recruitment, HR and many more.
* Love for projects – joining working groups to share your thoughts and provide stretch for wider development.
Qualifications
* Enthusiastic about hospitality & pubs and experienced in multi‑site management.
* Passion for people, pubs, and the industry.
* Demonstrate and implement a sales culture across your pub businesses.
* Deliver great standards and service across drinks and food.
* Track record of right‑first‑time recruitment success.
* Natural desire to nurture and shape your team.
* Recognise and reward successes with the ability to inspire, motivate, and challenge where needed.
* Enviable P&L with astute commercial acumen to maximise opportunities.
* Lover of community pubs and the purpose they bring.
Benefits
* Competitive salary with generous car allowance.
* 25 days holiday.
* Private healthcare for you and your family.
* Marston's Rewards offering discounts across a range of retailers.
* Your own discount card for our fantastic Marston's pubs.
* Save as you earn share scheme.
* Uncapped operations bonus scheme aligned to your individual and regional performance.
* Training and induction from our NITA award training team.
* Apprenticeship programmes – development at any stage of your career.
* Enhanced maternity & paternity leave.
* 30% off in Marston's pubs and Marston's Inns accommodation.
* Marston's Cheers Platform – discount at major retailers.
* Employee assistance programme, confidential 24/7 helpline for well‑being support.
Come as you are. Personality counts for more than anything else here. No judgement on where you've come from, or your story to date – just a need for the right attitude and ambition that matches ours. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together.
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