Paralegal
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
To undertake a variety of tasks to support the members of the non-delegated Litigation team in achieving Client KPI’s and SLA’s.
Key Accountabilities
* Update case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking.
* Drafting of routine court documents. Examples may include AOS, Notice of Change, Court Orders, Witness Summons and precedent based applications.
* Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts.
* Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
* Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines.
* Diarising and updating CRU.
* Ensure compliance with the SRA Standards & Regulations.
* Undertake additional ad hoc duties to support the File Handlers and the team as required, including: Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims.
* Undertake administration duties on files, such tasks may include completion of MI; drafting write‑off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities.
Working Hours
* 35 hours per week
* Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
* Primary location for this role is Bolton.
Experience, Skills and Qualifications
Experience of working in a legal environment is desirable.
* Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information.
* Demonstrable experience of following a semi‑prescribed programme of work.
* Dealing with calls and enquiries from customers, suppliers and/or the public.
* Gathering and recording information.
* Ability to work under own initiative, prioritising and organising own workload.
* IT Literate.
* Proficient in MS Office (notably Excel, Word and Outlook).
* Experience of using a Claims/Case Management system.
* Proficient in the use of alpha‑numerical filing systems.
* GCSE grade A‑C in Maths and English or equivalent.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to-do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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