Customer Technical Support Advisor (Swimming Pool Products)
Join to apply for the Customer Technical Support Advisor (Swimming Pool Products) role at Fluidra.
Certikin is seeking a dynamic, motivated, high-performing Customer Technical Support Advisor to join our Pools Division.
The successful candidate will handle technical enquiries on swimming pool products and provide excellent customer service. This position is based at our Head Office in Witney, Oxfordshire.
Do you have technical skills or experience in the mechanical and/or electrical industry? Are you looking for a challenge within a technical support team?
Certikin International, a brand leader in swimming pool and spa products, is looking for a Customer Technical Support Advisor to support our growth. We offer products for building, refurbishing, and maintaining residential and commercial pools and wellness centers.
The Job Includes
* Handling customer email and telephone enquiries of a technical and sales nature promptly and effectively
* Dealing with technical enquiries referred by the Sales Order Processing department
* Providing quotations as needed
* Liaising with customers and building lasting relationships
* Processing orders via telephone and email following technical advice or quotations
* Accompanying management or colleagues on customer or supplier visits as appropriate
* Occasionally attending trade shows and seminars
* Liaising with internal and external sales teams
* Promoting product initiatives and designated lines
* Maintaining product knowledge to influence and develop sales, including upselling
* Providing documentation such as product specifications to customers
* Staying informed about delivery and product availability through the in-house system
What You Will Bring
* Experience in the swimming pool industry is desirable but not essential
* Technical skills, practical thinking, and a sales focus
* Strong communication skills
* Knowledge of account management or previous sales experience is advantageous
* Excellent interpersonal and negotiation skills
* Organizational skills and attention to detail
* Problem-solving and analytical skills
* Proficiency in Microsoft Office
* Ability to work in a fast-paced environment
About Certikin
Certikin is a leading UK supplier of pool and spa products, established in 1963, known for quality and innovation. Part of Fluidra, a global leader in the industry, serving over 50 countries.
Why Join Us?
This is an office-based role working 37 hours per week within a small, knowledgeable team. The salary is £30,000 per year, depending on experience, plus performance bonuses.
Benefits include a competitive pension plan, generous holiday allowance, health cash plan, cycle-to-work scheme, long service awards, employee recognition programs, and free parking.
We are committed to employee development and creating a responsible, innovative pool and wellness experience.
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