Senior IT Technician - MSP
Hertford | 3 Days Onsite, 2 WFH
£35,000-£40,000 DOE + Benefits
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing:
* Deliver 2nd/3rd line support across client systems-remotely and onsite.
* Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
* Configure and manage virtualised environments (Hyper-V, VMware).
* Perform server patching, system updates, and software rollouts.
* Support LAN/WAN setups, VPNs, and network infrastructure.
* Maintain IT security, backups, and disaster recovery solutions.
* Assist with infrastructure upgrades and new tech implementations.
* Maintain accurate technical documentation and asset records.
* Provide guidance on cybersecurity and IT best practices.
What You'll Bring:
1. Proven experience in a 2nd/3rd line support role within an MSP.
2. Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
3. Solid understanding of networking (TCP/IP, DNS, DHCP,...