We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products. They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand. About the Role This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression. Key Responsibilities: Responding promptly and professionally to customer queries via email, phone, and messaging platforms Managing and resolving customer complaints efficiently, always aiming for a positive outcome Maintaining the brand’s excellent customer satisfaction ratings Building strong, lasting relationships with both new and existing customers Monitoring order fulfilment and resolving delivery issues with couriers Updating and managing customer data accurately Ideal Candidate Profile Strong background in customer service, ideally in a senior or fast-paced environment Excellent communication and problem-solving skills A self-starter who takes ownership of customer issues and follows through to resolution Flexible and willing to go the extra mile to deliver an exceptional service Passionate about sport and excited to contribute to the growth of a premium brand Company Values The team operates with a clear set of values at its core: Respect and collaboration High energy and a positive mindset Personal responsibility and ownership A commitment to going above and beyond A team-first attitude and open, honest feedback What’s on Offer Competitive salary of £30,000 – £36,000 per annum Performance-based bonus scheme Clear opportunities for career progression Supportive and ambitious team culture Free on-site parking Casual dress and modern working environment Regular company events and team socials Employee discounts on premium products Company pension scheme Working hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required. Ready to take the next step in your career? Apply now to be part of an ambitious team building something special.