General information Reference 4395-2076 Closing Date 01/07/2025 Service Area Directorate Environment Service Area Customer Services Category Customer Service - Customer Service - All Job Title Customer Service Apprentice Grade NMW Salary Range (£ pro rata for part time roles) NMW Contract Type Full time fixed term Contract Hours Fixed term for 18 months Contract duration 37.00 Job Advert A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre. To provide help and assistance to a diverse range of customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker. You will be required to complete a basic criminal records check for unspent convictions. In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations. How to apply When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below. Closing Date: 1st July 2025 Interview Date(s): W/C 28th July 2025 Please note: The Council will not normally re-employ ex-employees in receipt of: · a severance payment (within 12 months of leaving) · a local government pension (applies to Senior Officers only) unless the appointment is business critical For further information, please email recruitment.team@bedford.gov.uk Armed Forces Covenant Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for. https://www.bedford.gov.uk/your-council/about-council/armed-forces Disabled applicants Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for. https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability Care Leavers Covenant Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority or a care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for. https://mycovenant.org.uk/about/ Additional Vacancy Information Allowance (pro rata for part time roles) N/A Work Pattern 37 hours per week, Monday - Friday Is this an enhanced DBS role? No Is this a politically restricted role? No Is this a customer facing role which requires a fluent English Speaker? Yes Location Bedfordshire, Bedford Borough Council Recruitment, Bedford Location Borough Hall Cauldwell Street MK42 9AP Bedford Is this a designated car user position? No