Claims Business Analyst Location: Guildford (Hybrid – 1 day per week/Month in the office) Contract Type: Permanent Salary: £46 000 - £55,000 depending on experience Excellent Benefits About the Role We are working with a market-leading insurer currently undergoing a major transformation of its UK Commercial business. They are seeking a Claims Business Analyst to support key initiatives within their Target Operating Model programme. This permanent role offers the opportunity to work across core system modernisation, data-led digital development, and internal/external integrations - aimed at improving the end-to-end journey for customers, intermediaries, and internal users. Requirements 3 years experience delivering change across medium to large-scale programmes Familiarity with claims platforms Excellent stakeholder engagement and facilitation skills Proficient in both Agile and Waterfall methodologies System integration experience Hands-on experience with Jira, Confluence, BPMN, and business modelling techniques Understanding of APIs Strong understanding of use cases, personas, and value streams Key Responsibilities Support the scoping and delivery of change initiatives, in line with the Business Analysis Framework Define, document, and manage business requirements with full end-to-end traceability Facilitate workshops and drive consensus using a range of analysis techniques Create and manage epics, and documentation using Confluence and Jira Apply recognised modelling techniques such as BPMN and data modelling Collaborate with business stakeholders, solution providers, and technical teams to ensure effective delivery Support all phases of testing including user acceptance testing (UAT) and implementation Desirable Experience in Financial Services, particularly Commercial Insurance BCS Diploma in Business Analysis (or equivalent qualification) Familiarity with business change and transformation programmes What's on Offer Competitive salary based on experience Hybrid working arrangement based in Guildford Annual performance-related bonus Contributory pension scheme Up to 50% discount on a range of insurance products (car, home, pet) Flexible holiday buy/sell options Development days and structured training opportunities Retail discounts and volunteering days An inclusive, flexible working environment with excellent prospects for career progression