Customer Care Manager - Permanent - Birmingham & West Midlands - £40,000 - £45,000
Introduction & Role
We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.
The position is based both at office and on site.
Day to day
* Carrying out defect inspections on all properties across the region (West Midlands)
* Manage project works ensuring the customer is kept up to date at all times.
* Coordinate remedial works to clients' satisfaction professionally and in a timely manner.
* Act as primary point of contact for clients ensuring strong relationships built with relevant key contacts.
* Attend end of defect inspections.
* Proactively manage the process and communicate to the business and the clients regularly.
* Supporting the Head of department, managers and wider team.
* Feedback to the department on continuous patterns that arise to ensure quality is upheld across all builds.
* Assist the Head of Customer Care ad-hoc as required.
* Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.
Key Skills required
* Previous experience within a Customer Service Manager role in the new homes or Housing industry. This may also suit an individual who is looking to take their next step up and has already had exposure and experience carrying out inspections within the above industries.
* NHBC knowledge.
* Flexibility to travel across West Midlands sites.
* Excellent communication and customer facing skills
* Excellent report and email writing skills and proficient with IT.
Please apply below or contact Chris Ellis at Wheatstone Solutions for more information