Job Title
Support Worker
Reports To
Service Manager
Responsible For
The People We Support
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continued development and learning.
Key Responsibilities
* Provide personal care, behavioural support, foster independence and confidence, and nurture positive relationships by effective communication.
* Transport residents in disability–adapted vehicles to appointments, social outings and other activities; drive safely and compassionately.
* Mentor new colleagues during induction to support high‑quality care delivery.
* Participate in supervision, observation and appraisal processes.
* Provide accurate written reports and effective communication.
* Follow WCL financial procedures.
* Act in line with the organisation’s environmental and sustainability principles.
* Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
* Contribute to clear and effective communication with all stakeholders.
* Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
* Seek and share the views and preferences of the people we support.
* Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
* Support the Service Manager with complaints and concerns following WCL policy.
* Maintain positive relationships with families, the community and external partners.
* Understand and implement safeguarding procedures; complete Safeguarding of Vulnerable Adults and Mental Capacity Act training; recognise and report safeguarding concerns.
* Take reasonable care of own and others’ health and safety; cooperate with the employer to ensure compliance with legislation; avoid misuse of equipment; support the Service Manager in maintaining a safe environment.
* Respect confidentiality in line with the Data Protection Act 2018 and ISO27001; use and share information only with authorised people and for authorised purposes.
Qualifications
Desirable:
* A recognised health or social care qualification.
Experience
* Additional relevant training or qualifications.
* Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs; experience working as part of a team.
* Essential: Evidence of wanting to professionally develop; willingness and ability to learn.
Technical Skills
* Essential: Ability to handle basic numerical data, including simple financial information; ability to use Microsoft Office (Word and Outlook).
* Desirable: Ability to use WCL transport or own transport when required.
Personal Qualities
* Essential: Understanding of fairness and valuing diversity.
* Essential: Understanding of safeguarding vulnerable adults and the ability to recognise concerns.
* Essential: Ability to work positively and flexibly as part of a team.
* Essential: Positive values relating to disability, older people, dementia and mental health.
* Essential: Understanding of WCL’s key statements and how to demonstrate them.
* Essential: Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs.
* Essential: Good verbal and written communication skills; ability to listen sensitively; strong interpersonal skills; ability to develop and maintain positive relationships with others.
* Desirable: Ability to plan, organise and prioritise tasks; understanding of positive, person‑centred support planning.
Employee Benefits
* Welcome bonus: £250 (£50 after 4 weeks of service and £200 after completing 2 months). Not eligible if we pay to sponsor you to work in the UK.
* Access to training and development, both in‑house and accredited courses; we will pay for your qualification and reward you with a £150 bonus (plus £50 for passing the care certificate) upon completion of level 2 or above.
* Access to wecare – health and wellbeing support including 24/7 access to GP.
* Blue Light Card – we’ll cover the cost of your card.
* Access to discount schemes – including discounted childcare, shopping and online training courses.
* Night Enhancement – all hours worked between 8 pm and 8 am will carry an additional £1 per hour enhancement.
* Free meals available to all staff working 12‑hour shifts, to help you keep your energy levels up and provide a hot or cold meal if requested.
* Refer a Friend – £200 bonus if a friend you refer is successful.
* Christmas Enhancement (Double Time) – allocated Christmas hours worked will be rewarded with double‑time pay.
* Ongoing investment in new technology including care‑plan and rota apps, with full training provided.
* Shifts available across a range of services through our online rota system – from 3‑hour shifts up to 12 hours and sleep‑in shifts.
* Get paid as you earn with FlexEarn – you don’t have to wait for payday; access a portion of your earnings as soon as you’ve worked the hours.
Our Values
* Supporting rights, needs, choices and dreams.
* Seeing the possibility to make a difference in all that we do.
* Being financially responsible and economically sustainable.
* Embracing new technology and innovation.
* Appreciating every colleague’s contribution.
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