Job Title: ER Advisor
Location: Ipswich
Salary: Competitive
Hours per week: Monday to Friday - 08:00 - 18:00 - 37.5 hours per week
Role Overview
We are currently recruiting for a ER Advisor to join our passionate and driven team based in Ipswich.
To support managers with low and medium risk Employee Relations Cases- providing end to end advice.
To support the manager and Advisory Team with ER Administration such as letter writing, mail merges and redundancy calculations.
Benefits
* Informal hybrid / flexible working arrangements
* 25 days holiday + bank holidays
* Free fruit in our offices
* Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
* Wide range of retail discounts
* Regular social and charity events held in our offices
* Get involved in charity events in the local community
Wellbeing
* Discounted gym membership
* Eye test £25 voucher and up to £100 towards glasses
* Join our Cycle to Work scheme via salary sacrifice
* Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
* Access to internal Mental Health First Aiders
Career development and recognition
* Immediate access to “Opportunity” our internal Learning and Development platform
* Required professional membership fees paid for
* Opportunity to win monthly Atalian Servest Superstar Awards
* Long service awards
Key Responsibilities:
* To own a caseload of low-risk ER cases, providing managers advice and guidance and pushing for case conclusion in a timely manner
* To actively manage and escalate ‘aged cases’.
* To provide managers with the necessary templates and manager guides
* To coach managers through the management of ER cases
* To support managers with OH referrals ensuring the necessary questions are asked and advice sought.
* To support managers drafting letter (i.e., invitations and outcomes)
* Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends
* To ensure the case management system is up to date and accurate at all times.
* To answer the telephone and support managers with ‘here and now’ advice when required
* To support the team with post and correspondence
* To act as cover for colleagues in other business areas as and when required
* Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
* Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
* Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
* Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
* Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.
About You:
* Applicants must have the right to work in the UK
Necessary
* L3 CIPD or working towards
* Experience working in HR Administration or similar ER role
* Customer service experience- ideally phone and email based
* Working with multiple priorities and adhering to deadlines
Desirable
* L5 CIPD or working towards
* Experience of working within a shared service HR delivery
* Experience utilising a Case Management Tool