Casual Retail Team Member - Norwich
Location: Norwich
Hours: Thursday, Friday, Saturday, Sunday
Pay rate: £12.60 Per Hour (including paid breaks)
Join Our Retail Team! Our shops play active roles in the communities they serve, thanks to the warmth, knowledge, and care of our Retail Team. We’re looking for remarkable people to join us and host customers just like they would at home.
The Role
* Offer exceptional service, prioritizing the customer above all else.
* Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about offers, products, and promotions.
* Maintain the shop’s appearance—cleanliness, stock replenishment, rotation, and ensuring freezers are full.
* Operate the till efficiently and accurately.
* Understand shop paperwork, legal checks, and their purposes.
* Open and close the shop, and handle cashing up.
* Check deliveries, assist with stock taking, and place orders as needed.
* Look professional with apron and name badge at all times.
Good to Have
If you are a foodie, that’s great! We will train you to know our products, how and where they are made, and what dishes suit which occasions. Experience is not necessary, but previous retail or customer-facing experience is a plus.
If you tick most of these boxes but not all—don’t worry. We value potential.
Benefits include
* Paid breaks
* Paid leave for birthdays, moving house, becoming a grandparent, or children starting school
* Staff profit share
* Wellbeing program
* 30% staff discount
* Access to CookieJar Smart Spending discounts and free food perks
* Team meals, events, and away days
* Being part of a B-Corp-certified business that values sustainability, people, and community
And many more.
About Cook
We’re an independent, family-owned B Corp that cares deeply about our food, our people, and doing the right thing—even when it’s not the easy thing. Our vision is to create a place where everyone feels welcome and belongs. We believe in collaboration and diversity. If you want to grow with COOK, please apply.
Starting pay is £12.30 during the engagement period.
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