Job Description
Leicester\n\nRef: VA2777\n\n#OFE\n\nBenefits\n\n * Competitive salary plus performance related bonus\n\n * 29 days holiday including public holidays plus additional days with service\n\n * Pension contributions\n\n * Referral bonus scheme\n\n * Enhanced parental leave\n\n * Enhanced sick pay\n\n * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.\n\n * Talk to us about flexible working\n\n * VIP Awards – colleague recognition scheme\n\n * Cycle to work scheme \n\n * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!\n\n * Steer Academy provides accredited ongoing training – paid for by the business\n\n * Opportunities for career progression\n\nCustomer Service Advisor – Steer Automotive Group, Leicester\nBe the Friendly Face of a Trusted Name in Vehicle Repair\n\nAre you passionate about delivering first-class customer service? Steer Automotive Group is seeking a confident and enthusiastic Customer Service Advisor to join our front-of-house team in LeicesterAbout the Role\n\nAs the first point of contact for our customers, you’ll play a key role in ensuring their experience with us is seamless, supportive, and stress-free.
Whether arranging bookings, handling enquiries, or updating systems, your positive approach will set the tone for the entire repair journey.\n\nKey Responsibilities\n\n * \n\n Manage the full customer experience from first contact to vehicle return\n\n * \n\n Book appointments, arrange collections/returns, and keep customers informed\n\n * \n\n Handle inbound and outbound calls and email enquiries professionally\n\n * \n\n Maintain accurate records on internal systems and external portals\n\n * \n\n Assist in managing complaints and delivering timely resolutions\n\n * \n\n Help with logistics and occasionally move vehicles on-site\n\n * \n\n Meet individual and team performance targets and customer satisfaction goals\n\nAbout You\n\nWe’re looking for someone with:\n\n * \n\n Previous experience in a customer-facing role (automotive experience a bonus)\n\n * \n\n Strong communication skills — verbal and written\n\n * \n\n Excellent organisational and multitasking abilities\n\n * \n\n A proactive attitude and ability to stay calm under pressure\n\n * \n\n Basic computer skills (MS Office experience preferred)\n\n * \n\n A friendly, team-oriented approach and a can-do mindset\n\nA good local knowledge of Leicester and surrounding areas for transport logistics is also helpful.\n\nWhat We Offer\n\n * \n\n A permanent, full-time role with a leading automotive group\n\n * \n\n Supportive, professional working environment\n\n * \n\n Career development and training opportunities\n\n * \n\n Competitive salary and benefits package\n\nApply Now\nIf you thrive in a customer-focused environment and want to be part of a fast-growing, industry-leading team, apply today to join Steer Automotive Group in Leicester