Salary: £25,000 - 30,000 per year Requirements: Proven experience working as a 1st/2nd line support engineer or in a similar technical support role. Excellent problem-solving and communication skills with a customer-oriented approach. Solid knowledge of Windows and macOS operating systems, as well as the Microsoft Office Suite. Familiarity with network technologies such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experience troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices. Strong understanding of Active Directory, user management, and security principles. Ability to work independently and prioritize tasks in a dynamic environment. Relevant certifications (e.g., Microsoft 365 Fundamentals) are a plus; however, a willingness to train for the course is required. Responsibilities: I will provide technical support to end-users via phone, email, or in person, ensuring hardware and software issues are resolved promptly. I will troubleshoot and diagnose technical problems related to desktops, laptops, printers, network connectivity, and other IT equipment. I will escalate complex technical issues to the appropriate teams or vendors while ensuring timely resolution. I will install, configure, and upgrade software applications and operating systems. I will perform system and network administration tasks, including user account management, backups, and security updates. I will set up and deploy new workstations, laptops, and other hardware devices. I will maintain accurate documentation of all support activities, including issue resolution, troubleshooting steps, and development of knowledge base articles. I will assist in the implementation and maintenance of IT policies and procedures. I will collaborate with cross-functional teams to identify opportunities for process improvements and proactive issue prevention. Technologies: Active Directory Hardware Support macOS Microsoft 365 Mobile Network Security TCP/IP VPN Windows Office 365 More: We are looking for a motivated individual to join our team as a 1st/2nd Line Support Engineer. This role is based in Christchurch, Bournemouth, with a salary ranging from £25,000 to £30,000. Planet Recruitment acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an Equal Opportunities Employer and value the diversity of our candidates. By applying for this position, you consent to the processing of your information in accordance with our Candidate Privacy Information Statement. Please note that we will only contact candidates with the relevant skills and experience. If you do not hear from us within 7 days of applying, unfortunately, you have not been successful in your application. We are committed to ensuring that every candidate is assessed solely based on their merits, qualifications, and abilities to perform the duties of the position. last updated 17 week of 2026