Job Description
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered.
Key Responsibilities
* Being a visible presence to both your teams and the guests to deliver an exceptional guest experience
* Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture
* Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control
* Constantly review operations, suggest ideas for improvement and support implementation across all operational areas
* Maintaining operational standards in line with LQA, Forbes and AA standards
* Supporting the delivery of the hotels operational objectives and departmental goals
* Supporting departmental managers in managing payroll and departmental costs in line with budget expectations
* Maximising sales opportunities and operational efficiencies to support profitability across the business
* Assisting in monitoring departmental financial performance, identifying areas for improvement
* Ensuring a positive and productive team culture across all operational departments
* Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall
* Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives
* Supporting Heads of Department with employee performance management and HR related matters when required
Key Skills, Qualities & Experience
* Proven experience within hotel operations managing multiple operational departments is essential
* Previous experience overseeing multiple Food & Beverage outlets is essential
* Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial
* A hands-on approach is essential
* Previous experience working in a luxury 4 or 5 star hotel environment is essential
* Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
* Strong organisational and problem solving skills with the ability to manage multiple priorities effectively
* Accountable and resilient with the ability to work under pressure.
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£3,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up to £1000
* Holiday Buy/Sell Scheme
* Complimentary employee car parking
* Complimentary state of the art onsite gym - with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
* We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Halls Restaurants, Spa products and Gift Shop
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
* Cycle to work scheme
* Access to Stream, allowing you to instantly access your wages
* Simplyhealth - Health cash plan