Visum Recruitment are delighted to be representing our client, a well-established Industrial supplier, who are seeking an experienced and driven Branch Manager to join them on a full-time, permanent basis at their Norwich branch.
The role of the Branch Manager will be to lead the day-to-day operations of the branch, manage and develop a small team, drive sales growth, and ensure excellent customer service. You will play a key role in the continued success of the branch, overseeing operational performance, customer relationships, and financial results.
Branch Manager Job Overview
* Lead, motivate, and manage a team of 5–10 employees to achieve branch objectives and performance targets.
* Oversee the day-to-day running of the branch, ensuring efficient operations across sales, customer service, purchasing, and administration.
* Develop and implement strategies to grow sales revenue and increase market share within the region.
* Build and maintain strong relationships with customers, suppliers, and key industry contacts.
* Identify opportunities to develop existing accounts and win new business.
* Monitor branch financial performance, including revenue, profitability, forecasting, and operational KPIs.
* Ensure CRM systems are maintained accurately and all customer activity is recorded.
* Promote a strong customer-focused culture, ensuring high levels of service and customer satisfaction.
* Support employee development through coaching, mentoring, and performance management.
* Ensure compliance with company policies, quality standards, and health & safety requirements.
* Prepare branch reports and communicate performance updates to senior management.
Branch Manager Job Requirements
* Strong commercial awareness with experience driving sales growth and customer development.
* Excellent leadership and people management skills.
* Good understanding of branch operations, inventory management, procurement, and customer service.
* Experience managing budgets, forecasts, and operational performance metrics.
* Strong communication and relationship-building skills.
* IOSH Managing Safely qualification (or equivalent) would be advantageous.
* Full UK Driving Licence.
Branch Manager Salary and Benefits
* Salary up to £55,000
* Company pension
* 25 days annual leave plus bank holidays