Join us at the Money and Pensions Service (MaPS) as a Lead Developer (365). You will join the Omnichannel team responsible for managing Dynamics 365 CRM and Genesys Cloud CX.
You will lead the development of our D365 solutions and integrations into our broader Azure-based architecture, collaborating with the Product Owner, Developers, Solutions Architect and Business Analyst. Our wider architecture includes Azure Functions, Azure Service Bus, API integrations, Azure DevOps CI/CD pipelines, Terraform (Infrastructure as Code), React-based front‑end components, Genesys Cloud CX and .NET/C# APIs.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Purpose of the Role
A lead developer leads development on one or a small number of related project teams.
At this role level, you will:
* Guide the ways in which the team works.
* Be proficient in a wide range of technical systems.
* Be involved in identifying appropriate technology and approaches, deciding when software should be written.
* Contribute to the developer community.
* Provide technical leadership, coaching and mentoring your team.
* Promote knowledge sharing and adoption of good practice.
Key Accountabilities
* Collaborate within an agile team and lead the development of digital products using D365 CRM, .NET/C# and Azure services, ensuring efficient, modular and maintainable code.
* Produce testable code complete with unit and integration tests.
* Establish and enforce coding standards, engineering practices and CI/CD approaches across D365 and related integrations.
* Define and establish reusable engineering patterns, shared components and solution templates across D365 and Power Platform to ensure consistency, scalability and accelerated delivery.
* Make clear technical decisions regarding use of plugins, custom APIs, Azure Functions, Service Bus and other distributed components.
* Define integration and architectural patterns in collaboration with Solutions Architects.
* Ensure D365 solutions align with MaPS engineering standards, DevOps practices.
* Build and manage Azure resources (Azure Functions, Logic Apps, Key Vault, API Management) to support scalable and secure application back‑ends.
* Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows and decouple services.
* Use Terraform for Infrastructure as Code (IaC) to provision and manage cloud environments.
* Release code and D365 solutions via Azure DevOps pipelines.
* Implement robust logging, monitoring and observability patterns across D365 and Azure.
* Build in accordance with GDS Service Standards and Secure by Design Principles.
* Line‑manage and mentor two D365 developers, supporting capability growth and performance.
* Promote collaborative engineering culture and reduce reliance on external suppliers.
* Document technical designs, configurations, and deployment procedures to support maintainability and knowledge transfer.
Experience and Expertise
* Availability and capacity management: ability to manage service components to meet business needs and key performance indicators (KPIs).
* Development process optimisation: identify process optimisation opportunities and contribute to implementation of proposed solutions.
* Information security: design solutions with security controls to mitigate threats.
* Modern standards approach: apply modern development standards to support complex projects and programmes.
* Programming and build (software engineering): advise on the right way to apply standards and methods, ensuring compliance across stages and iterations.
* Strong C# / .NET engineering background with experience building enterprise‑grade, maintainable and testable solutions.
* Extensive experience customizing and extending Dynamics 365 CRM, including plugins, SDK, Web API and Dataverse.
* Hands‑on experience with Microsoft Power Platform tools (Power Automate, Power Apps, Dataverse) used in combination with custom code and integrations.
* Experience designing and implementing Azure‑based integrations, including Azure Functions, Service Bus and API integrations within distributed architectures.
* Experience leading engineers or technical workstreams, setting coding standards, mentoring developers and contributing to architectural decisions.
* Experience integrating with Genesys APIs or similar contact centre platforms.
* Experience with Customer Service, Sales and Marketing modules.
* Experience configuring and customizing D365 CRM components (workflows, dashboards, forms, views, reports) with understanding of when configuration is appropriate versus custom code or external services.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
What We Offer
* Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
* Interest‑free loan for season tickets for buses and trains
* Cycle to work Scheme
* Subsidised eye tests & flu jabs
* Give as you earn scheme
* Employee assistance programme (EAP)
* Enhanced family and sick pay
* Paid volunteering (2 days a year)
* Recognition Scheme
* Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non‑contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered.
#J-18808-Ljbffr