Job Description
Aftersales Manager
Location: Mercedes-Benz of Bolton
Hours: 45 hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic plus an uncapped OTE Bonus Scheme + Company Car
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are seeking an experienced Aftersales Manager to join our Mercedes-Benz store in Bolton. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
What are the key accountabilities?
As an Aftersales Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:
* Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
* Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
* Oversee the service division, managing resource levels and productivity
* Accurately produce store reporting, in line with group reporting frameworks
* Support the store to consistently achieve high levels of customer satisfaction
* Ensure store activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements
What experience do I need?
It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:
* Strong leadership skills with the ability to lead and motivate a large and diverse team
* A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
* Strong analytical and problem solving skills, with the ability to foresee potential barriers
* A commitment to the Marshall Values of People, Customers, Integrity and Innovation
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.