Job Summary
Join us at Barclays as a CSO Service Manager. At Barclays, we’re committed to delivering secure, resilient, and high-performing technology services that support our customers and colleagues worldwide. We’re looking for a driven and experienced CSO Service Manager to join our team and play a key role in ensuring operational excellence across our security services portfolio.
As a CSO Service Manager, you will be responsible for overseeing service performance, driving continuous improvement, and ensuring our security services are delivered in line with agreed standards and business expectations. You will work closely with technical teams, vendors, and senior stakeholders to maintain service stability, manage risk, and provide insightful reporting that supports informed decision‑making.
Key Skills
* Service Management – Strong end-to‑end service management experience, ensuring services meet agreed SLAs and performance standards.
* ITIL Expertise – Solid understanding and practical application of ITIL principles across incident, problem, change, and service improvement processes.
* Reporting & Analytics – Ability to produce meaningful service reports and analytics, translating data into actionable insights for stakeholders.
Desirable Skills
* Security Applications Experience – Exposure to or experience managing security tools and applications within a complex enterprise environment.
* Vendor Management – Experience managing third‑party suppliers, ensuring performance, accountability, and value delivery.
* Executive Engagement – Confidence engaging with senior leadership, presenting service performance, risks, and improvement plans clearly and effectively.
This role is based in Knutsford.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen strategic thinking, and digital and technology, as well as job‑specific technical skills.
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank’s senior management team, and manage IT Service risk across the organisation. To support the bank’s operations and represent Technology service performance with senior stakeholders and manage IT service risk across the organisation.
Accountabilities
* Development of strategic direction for IT Services, including implementation of up‑to‑date methodologies and processes.
* Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness.
* Relationship management of IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third‑party services.
* Development and implementation of policies and procedures for IT Services, adherence to control targets and standards, and managing adherence to group SLAs associated with core technology production activities in incident, problem, and change.
* Management of IT Services risk, including identifying potential risks, developing mitigation strategies, and aligning with the bank’s change and compliance functions.
* Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from commercial agreements and managing directly controlled costs.
* Management of IT Services projects, including driving successful research and product launches, and delivering integrated solutions to clients.
* Effectively monitor and maintain the bank’s critical technology infrastructure and resolve complex technical issues while minimising disruption to operations.
#J-18808-Ljbffr