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Job Summary
We are looking for a welcoming and efficient Administrator/Receptionist to join our practice team. As part of our ‘front of house’ team you must have a passion for people and delivering great service to our patients. Your role is the first point of contact, managing phone calls, scheduling appointments and assisting with a range of administrative tasks to ensure a smooth and positive experience for everyone who visits.
Key Responsibilities
* Greet patients politely and ensure the appointment system is run efficiently.
* Inform patients of any appointment delays and advise on relevant charges for non‑NHS services, accepting payment and issuing receipts in accordance with our policy.
* Register new patients and book NHS health‑checks when required.
* Respond to all patient queries and requests for assistance, ensuring visitors are signed in and informed of fire and health & safety requirements.
* Handle complaints appropriately and seek advice to achieve a positive resolution.
* Offer additional patient services as directed by the Practice Management Team.
* Know the location of emergency equipment and drugs in the building.
* Keep all patient noticeboards and communication up to date.
* Maintain ready access to all documents and supplies needed to run the practice effectively at the start of your shift.
Appointment Management
* Use the EMIS system to book appointments and understand clinic times, appointment durations and clinician availability.
* Triage each patient to offer the best care solution.
* Navigate patients to pharmacy and community services as needed.
* Review and follow up on system messages that prompt additional services.
* Allocate sufficient appointments for NHS 111 scenarios and telephone consultations.
Prescription Management
* Handle prescription requests in line with practice policy.
* Generate electronic and repeat prescriptions, meeting operating deadlines.
* Check prescriptions for collection and follow up appropriately.
General Administration
* Record all patient interactions accurately in the electronic file.
* Keep paper records tidy, accurate and easily retrievable.
* Scan clinical documents, ensuring correct matching to patient records.
* Store and handle scanned letters and confidential documentation for destruction.
* Retrieve and file documentation as required by the Management Team.
* Action internal emails, letters and other documents within practice guidelines.
* Open and close the practice, maintain fire exits, carry out health & safety checks and record fridge temperatures.
* Keep consultation rooms stocked with essential supplies.
Additional Responsibilities
* Open and lock up the practice as required, ensuring all fire exits are maintained.
* Record daily health & safety checks.
* Record daily fridge temperatures.
* Ensure all consultation rooms are correctly stocked with essential supplies.
Experience and Qualifications
Essential:
* GCSE grade A to C in English and Maths.
Desirable:
* Experience of working in a primary care setting.
* Experience of working in a GP practice.
Details
Pay scheme: £12.50 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A3546-25-0004
Job locations:
121‑123 The Grove, Stratford, London, E15 1EN
Lord Lister Health Centre, 121 Woodgrange Road, London, E7 0EP
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check. The role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
EEO Statement
The NHS is an equal opportunity employer and values the contribution of all staff and patients.
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