Responsibilities
* Visiting/chatting/reading to patients who may not have visitors
* Sitting alongside and engaging with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient
* Helping the hostess to serve meals and deliver snacks to patients
* Refilling water jugs and keeping patient bed areas tidy
* Offering and providing refreshments to patients/relatives
* Helping prepare self-catering patients for washing - i.e. laying out their toiletries for them, assisting them when they are finished
* Helping escort low risk patients who are mobile around ward i.e. walking with them to the bathroom
* Collecting medications from the pharmacy
* Making purchases on behalf of patients from hospital shop
* Assisting staff with making beds and taking linen to bags to the riser
* Helping with linen deliveries and keeping cupboards tidy
* Taking medical equipment back to the library on instruction from staff
* Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary
* Collecting/delivering messages or small items to and from departments - always following a request from a member of staff, ensuring items are placed in sealed carrier
* Acting as a 'buddy' for new volunteers
* Carrying bags of clothing/item to the identified ward
* Carrying bags of dirty clothing from the identified ward to the relative
* Check and Chat rounds (ward areas only) to identify patient need and offer support i.e. comfort, refreshments
* Befriending: spending time with patients who for example have few visitors; are based in side rooms; have cognitive impairments or suffering from delirium; have post-operative restricted movement
* Supporting patients during mealtime
* Distribute and collate inpatient questionnaires. Assist patients completing the questionnaires
* Distribute Listening & Learning cards to patients
* Ensure that information racks and notice boards are kept tidy and replenish stock as/when necessary
* Relaxation Volunteer
* Optional training provided for those who want to support patients psychologically during their hospital stay
* Providing emotional support for relatives and patients where required
* Providing support for patients that may feel isolated or lonely whilst in hospital
* Support with encouraging patients to engage in activities on the ward i.e. relaxation rooms, playing games, watching television
Additional information
* Volunteers are required to observe hand gel and infection prevention practices at all times
* We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.
* Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post.
* All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.
* As part of your pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.
* Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.
* Flexible Working applications will be considered in line with the Trusts flexible working policies.
* The Trust is a no-smoking site.
* We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.
* Please note UKVI guidelines prohibit sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.
* If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.
* As the largest single site specialist heart and chest hospital in the UK, the Liverpool Heart and Chest Hospital has a clear vision to be the best cardiothoracic integrated healthcare organisation and provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine and diagnostic imaging.
* We serve a catchment area of 2.8 million people across Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly receive referrals from outside these areas for highly specialised services.
* Our mission: "Excellent, Compassionate and Safe care for every patient, every day"
* Please visit our website - https://www.lhch.nhs.uk/ and follow this link for a tour of our site - https://bit.ly/36ylsoq
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