Fulltime: 37hrs per week. Fixed Term Contract (6 Months)
Proposed Interview Date: TBC
We have an exciting opportunity for an Operational Support Officer to work as part of a team responsible for the management of Saffron’s estates, including tenancy and estate management, letting of void and new-build properties, tackling anti-social behaviour, and delivering excellent customer service.
Key Responsibilities Include:
* To support the delivery of a range of Housing functions and to support Lettings and other staff within Housing Management.
* To support the efficient re-letting of void properties and new build properties, and processing of mutual exchanges.
* Working as part of a team to promote tenancy sustainability, wellbeing and to meet the customer need in the provision of housing and support services.
* To be the main point of contact for tenants visiting the office for Housing Management, answering both tenancy and lettings queries, and carrying out interviews in the office interview rooms
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Education and Qualifications:
* Good level of general education to NVQ Level 2, or 5 GCSEs, grade ‘C’ or higher, or equivalent, to include English Language and Mathematics.
Experience:
* Experience of working within a customer service environment.
* Be able to demonstrate a good working knowledge of housing management.
* Possess the ability to communicate effectively at all levels both verbally and in writing.
* Be able to demonstrate experience of managing and prioritising busy workloads.
Skills, Knowledge and Abilities:
* A high level of financial numeracy is required to fulfil the requirements of this job.
* Ability to use IT efficiently, including typing proficiency and the ability to use Microsoft
* Windows and the Office suite of software, which must include Word, Outlook and Excel
* Customer focused
* Ability to work independently and as part of a team.
Personal Attributes:
* High level of attention to detail.
* Ability to use initiative and assess complex situations.
* To be self-motivated and proactive and adapt workload accordingly.
* Be able to demonstrate and empathise with our customers. Working with them to provide effective solutions.
* Effective communication skills.
* To be able to work to agreed deadlines and prioritise own workload.
This role is subject to a Basic Disclosure and Barring Service check
INDLOW