Soft Services Manager
Location: Limerick, Ireland
Salary: €65,000 per annum + Sodexo Benefits
About the Role
We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick.
This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment.
You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams.
This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.
Key Responsibilities
Soft Services Leadership
* Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards
* Drive excellence in GMP cleaning and regulated service environments
* Ensure catering and hospitality services align with client expectations and compliance standards
* Oversee vendor management for pest control, landscaping, and specialist soft services
Client & Contract Management
* Act as the primary client interface for all soft services
* Lead service reviews, performance meetings, and continuous improvement initiatives
* Ensure SLAs and KPIs are consistently met or exceeded
* Identify opportunities for service innovation and contract growth
Compliance & Risk Management
* Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements
* Maintain robust risk registers and business continuity plans
* Ensure all SOPs and regulatory standards are adhered to across services
Financial & Commercial Accountability
* Manage budgets, forecasting, P&L and cost control
* Monitor labour productivity and operational efficiencies
* Deliver contract targets including margin and service performance metrics
People Leadership
* Lead, coach and develop multidisciplinary soft services teams
* Drive employee engagement, performance management, and development plans
* Promote a culture of safety, collaboration, and continuous improvement
About You
Essential
* Proven senior leadership experience within Soft FM or integrated facilities management
* Strong background in cleaning and/or GMP-regulated environments (5+ years preferred)
* Demonstrable experience managing large, diverse operational teams
* Strong commercial and financial acumen including P&L responsibility
* Excellent client-facing and stakeholder management skills
* Experience operating within a highly regulated pharmaceutical or similar environment
Desirable
* Hospitality, Facilities, or Business-related qualification
* NEBOSH (or equivalent)
* Experience in pharmaceutical or FMCG sectors
* Professional FM qualification
What’s on Offer
* A senior leadership role on a flagship pharmaceutical contract
* Full ownership of Soft Services performance and strategy
* Support from central subject matter experts within a strong matrix structure
* Career progression within a global organisation
* Opportunity to shape service excellence in a highly regulated, high-profile environment
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