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IT Operations Coordinator, Ellesmere Port col-narrow-left
Client: ACS Business Performance
Location: Ellesmere Port, United Kingdom
Job Category: Other
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EU work permit required: Yes
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Job Reference: f1c0b15cec21
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
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Job Description: Job vacancy - IT Operations Coordinator
Position: IT Operations Coordinator
Reference: EDacs1594
Salary: Dependent on experience
Key Responsibilities:
User Support & Service Delivery: Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk. Track and resolve tickets (incidents, requests, and tasks). Maintain and improve IT knowledge base and documentation. Deliver high-quality support with a customer-first mindset .
Infrastructure & Compliance: Maintain and update infrastructure documentation and CMDB data. Provide local support for networking, telephony, and server infrastructure. Ensure compliance with ITIL practices, technical standards, and security policies. Manage local vendors (e.g., ISPs and mobile carriers ). Perform out-of-hours support as agreed.
Projects & Coordination: Act as a technical specialist in local/global IT projects (e.g., office moves, M&A). Review local IT-related invoices and manage procurement of peripherals. Represent IT in governance meetings.
Mobile & Telephony: Manage VoIP, mobile devices, and carrier contracts. Handle device procurement and contract renewals with manager approval.
Requirements:
Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience.
5+ years in IT support or similar technical roles.
Strong knowledge of:
Windows and Microsoft server infrastructure
Network infrastructure and VoIP systems
Mobile device and telephony management
ITIL framework and CMDB practices
Experience in a global organization preferred.
Excellent communication and customer service mindset .
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