Job Description
Title: Technical Operations Manager
Location: Brighton
DrivingLicence: A full UK driving licence is required
Trident is a fast growing, value-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery.
What We Offer:
* Up to 32 days’ holiday plus bank holidays.
* 7,000+ hours of on-demand IT training.
* Bupa Employee Assistance Programme for you and your family.
* Cycle to Work scheme and tech discounts.
* Central Brighton office with social spaces.
Your Role:
* Lead and develop a high-performing technical team.
* Oversee project delivery and resource planning.
* Drive service quality and operational efficiency.
* Anticipate requirements and proactively manage available capacity.
* Collaborate with sales and service teams.
* Ensure ISO compliance and high security standards.
* Contribute to strategic direction as part of the leadership team.
What You’ll Bring:
* 5+ years in leadership, 3+ in project/professional services.
* Excellent communication and client relationship skills.
* Strong time and task management, with adaptability.
* Proven line management of large teams – Having conducted performance reviews, workflow management etc.
* Technical knowledge of the MS stack – Windows OS, Windows Server, Active Directory, Exchange, VM-Ware.
* A passion for customer service and team development.
Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework.