Second Line IT Support Technician
Type: Permanent
Location: Norwich (Hybrid)
Salary: £28,000 - £36,000 (DOE)
We are seeking a skilled 2nd Line IT Support Technician with expertise in Windows Server and IT networking. The ideal candidate will also have some experience working in IT Managed Services (MSP).
This is an excellent opportunity to join a well-established IT services company located in Norwich, offering hybrid work and an immediate start preferably in November.
Benefits include: Hybrid 2 days/week WFH, 25 days holiday (plus BHs), pension, profit share, private healthcare, gym, free parking, enhanced maternity/paternity leave, and more.
Key skills, experience, and tasks include:
* Supporting, installing, configuring, and maintaining IT networks, Windows Server, and Desktop environments.
* Troubleshooting, diagnosis, and resolution of IT problems to 2nd line level.
* Project-based work including IT deployments, migrations, and upgrades.
* Full UK Driving Licence and own transport preferred.
* Technical Environment: Windows Server, Office, MS Exchange, DNS/DHCP, Routers, Switches, VPN configuration, Firewalls, SharePoint, Azure AD.
A proud equal opportunities employer that encourages applications from qualified candidates regardless of race, disability, sex, age, sexual orientation, gender reassignment, religion, or marital status. We believe everyone has the right to be themselves at work.
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