Job Description
We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
Job Title
Second Line Helpdesk Engineer
Location
Hybrid working Taunton
Responsibilities
* Provide second line technical support across a broad range of hardware software and network issues.
* Troubleshoot and resolve escalated incidents within agreed SLAs.
* Support users with operating systems (Windows MacOS) Microsoft 365 etc.
* Administer Active Directory network protocols (TCP / IP DNS DHCP) and remote access tools.
* Deliver a high standard of customer service.
* Manage and prioritise multiple open incidents effectively.
What they are looking for from you
You should have experience working in a service desk / technical support role where you have gained troubleshooting skills and knowledge across M365 Windows / MacOS and Active Directory. You must be able to manage your workload and prioritise tasks.
Nice to haves
* Certifications e.g. CompTIA A Microsoft MTA or ITIL Foundation.
* Experience with PowerShell or similar.
* Experience with MDM solutions like Intune.
* Knowledge of ConnectWise PSA / RMM or similar.
Package & Benefits
* Pension
* Health insurance
* Training plan & paid study time
* 25 days holiday Bank Holidays
* Family-friendly flexibility
* Excellent career progression opportunities
* Free parking
Key Skills
* Environment
* ABB
* Community Support
* Irrigation
* Loans
* Filing
Employment Type
Full-Time
Experience
years
Vacancy
1
Yearly Salary
30000 - 35000
Please apply or contact Altered Resourcing for more info.
#J-18808-Ljbffr