Location: flexible within the UK. Contract: we are open for all kinds of working arrangements.
Do you have experience of workplace culture, inclusion, people risk and/or wellbeing and mental health training? Do you have a talent for listening to people and coming up with solutions to help them improve their workplaces? Do you want to build long‑term client relationships? Would you like to work with a range of clients and colleagues to drive our work forwards?
* We offer you complete flexibility; hours and location can be agreed as needed.
* We’re an established and highly collaborative virtual team, with a London base if you wish to use it. The majority of clients have a presence in London, so we anticipate a need to attend meetings in person one day per week on average.
* Our employees receive generous holiday throughout the year, usually at least seven weeks.
If this sounds like it could be you, send us a copy of your CV together with a covering letter outlining why you would be suitable for this role, the credibility and commerciality of your background (we work with banks, law firms and big corporates at very senior levels) and what excites you about this opportunity to hello@byrnedean.com. Closing date for applications is 12 December 2025. If you would like to hear a bit more about this role and byrne·dean before applying, you are welcome to contact us for a chat at the above email.
About byrne·dean
byrne·dean is a leading provider of workplace training and facilitation, resolution and strategic support services. We work alongside some of the world’s preeminent brands and organisations to help create kinder, fairer workplaces that realise the potential of their people.
Our expert team, who are primarily employment lawyers by background, design and deliver tailored learning, digital learning solutions, strategy, advisory and resolution solutions. We are thought leaders in our areas of expertise, passionate about our work and committed to helping our clients create environments where their people can thrive.
Through world‑class services, designed to help clients engage their people, we deliver on our purpose. We are now looking for an experienced, ambitious and self‑driven individual to join our team to lead our consultative sales activities within our Training business.
The role
You will lead the New Business function and a small team, working closely with the Chief Executive, Heads of Training, Resolution and Strategy, Director of Marketing & Business Development and our expert consultants. The successful candidate will be able to draw on their own significant experience and/or knowledge across workplace behaviour, culture, risk and wellbeing and connect and absorb the expertise of the teams in order to recommend solutions to clients. They will have commercial/client relationship/sales experience, ideally gained within the training or HR consultancy sector. Digital experience would be highly beneficial too.
As a values‑driven organisation providing tailored services, our reputation is built on excellent client care and bespoke solutions. Your job will be to build and maintain rapport and trust with clients, listen to and understand their needs and then, utilising your expertise and harnessing the team’s expertise, create and propose the best solutions to meet those challenges. No one project or solution is the same, so this is really about a consultative approach.
The candidate
This role is pivotal to the success of the business. We are looking for an experienced, senior professional who demonstrates the following competencies:
* Demonstrable knowledge and experience of workplace culture, leadership, inclusion & belonging, mental health & wellbeing and people risk space.
* Experience in B2B/professional services environment, ideally within the training or HR consultancy sector.
* Experienced in B2B consultative sales with ability to assess client need and devise the best solution.
* Understanding of digital solutions within learning and development.
* Willingness to listen to clients and colleagues and continuously learn about our services, solutions and approach to delivering excellence.
* A personable communication style which is clear, engaging and reassuring.
* Strong business development acumen and ability to develop and nurture client relationships over the long term and spot new opportunities.
* Ability to lead a team and work with a wide range of colleagues in a motivating, supportive and collaborative manner.
* Values‑based individual with passion and commitment to creating kinder, fairer workplaces.
Key responsibilities
* Pro‑actively building a pipeline of new business opportunities and expanding existing client relationships.
* Responding to enquiries from new and existing clients via email, meetings and phone calls; listening to and understanding clients’ needs and challenges, asking questions to understand the holistic picture in order to propose the best solution.
* Managing RFP/RFI and proposals with delivery and design team and harnessing their expertise in developing the best solution for the client.
* Tracking opportunities through pipeline to conversion, undertaking follow‑up conversations and presentations, often with senior (C‑suite) stakeholders, to achieve buyin from clients.
* Managing the follow‑up process with clients, following delivery of projects to assess client satisfaction and assess further opportunities.
* Converting enquiries and opportunities into contracted client projects.
* Handing over confirmed opportunities and projects to design and delivery and logistics to ensure smooth transfer of knowledge, resourcing and client experience.
* Championing the use of our CRM and knowledge system and ensuring continual improvements in its usage, including efficiency of processes and effectiveness of reporting; always with an eye on enhancing the client touch points with our brand.
* Sales analytics and performance reporting to the SLT and Board, tracking insights and data to inform future activity and strategies.
* Proactively identifying and pursuing new sales opportunities, with particular focus on digital learning solutions; utilising our CRM, LinkedIn (and other) data and taking initiative to consider new processes for effective data capture/automation.
* Attending internal meetings and awaydays and demonstrating the Byrne Dean values in day‑to‑day working.
* Leading the new business team in terms of potential and new client activity within our Training business, including:
* Working closely and in collaborative manner with the rest of the sales team; providing motivating, inclusive and engaging line management to relevant colleagues to ensure their development and progression.
* Collaborating with the Director of Marketing & Business Development on regular and effective client outreach through campaigns, events and other activity; ensuring data is captured and success measured.
* Supporting the Client Programme with outreach activity and client/sector intel.
* The continual evolution of our proposal design and content and maintenance of the supporting master documents.
* Client listening/feedback, where appropriate.
* Consultative sales expertise & knowledge:
* Collaborating with colleagues/subject matter experts to ensure the proposed solutions are of exceptional standard and reflecting best practice.
* Staying up to date and continued development in relation to topic knowledge, regulatory requirements, law changes and general best practices as well as our approach to bespoke training facilitation to ensure high quality and accurate representation to clients.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Sales
Industries
Professional Training and Coaching
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