RESIDENTIAL LETTINGS & SERVICES MANAGER - SOUTHEAST LONDON
Dove and Hawk are working in partnership with a high-end well-known market leading estate agency who are recruiting for a Residential Lettings & Services Manager for a renowned estate in Southeast London. This role will suit a confident well-spoken property professional with strong lettings experience and experience working with a variety of different tenancies and demographics.
Duties/Functions of the role:
Leasing & Lettings
* Manage lettings from enquiry to move-in
* Conduct viewings and negotiate offers
* Oversee referencing and Right to Rent checks
* Liaise with third-party letting agents
* Reduce voids and maximise rental income
* Assess vacant units and recommend works
* Keep marketing portals and adverts up to date
* Arrange pre-market and pre-move inspections
* Organise minor works between tenancies
* Meet and greet new tenants, provide property overviews
* Create welcome packs, guides, and newsletters
* Provide local market insight and rental intel
* Drive rental growth and monitor competing schemes
* Maintain property presentation and key control
Resident Services & Community
* Build strong relationships with residents, contractors, and client teams
* Organise events and resident services (in-house & third party)
* Deliver up-to-date comms via email, socials & on-site signage
* Source local offers and perks for residents
* Foster a vibrant community through innovation and engagement
* Conduct regular inspections of units and communal areas
Operations & Compliance
* Ensure H&S compliance, including fire safety and unit compliance
* Liaise with Facilities and Estate teams on building upkeep
* Prepare asset reports and attend monthly performance reviews
* Manage budgets, control costs and seek added value from suppliers
* Explore additional income opportunities and cost efficiencies
Requirements of the role:
* Experience in residential lettings and property management
* Strong customer service and relationship-building skills
* Confident with IT systems and social media platforms
* Proactive, organised and solutions-focused
* Detail-oriented with excellent written & verbal communication
* Strong financial and budget management skills
* Health & safety knowledge, especially in residential settings
* Warm, friendly, and confident personality with a team-first mindset
* Flexible and adaptable, including occasional evenings/weekends
Salary Budgets: £40,000 basic salary with potential 20% additional bonus if KPI targets achieved
Required working hours: Monday to Friday 9am - 5.30pm
If this role is of interest, please contact Sophie Knowles on 020 8059 7473 our agency and new homes desk quoting reference: 11237
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