Operations Manager – Homeless Prevention Location: North West London (Hybrid working available)
Contract: 3 to 6 Month Ongoing Contract
Hours: Monday to Friday, 9am – 5pm
Pay Rate: £415 p/d via umbrella
About the Role: We are seeking an experienced and dynamic Operations Manager to lead the Homeless Prevention and Housing Allocations Teams for a Local Authority in North London. This is a key leadership role responsible for delivering proactive housing advice, homelessness prevention, and statutory housing assessments to residents in need.
You’ll manage the delivery of housing allocation and re-housing services, maintain the housing register and transfer lists, and ensure the service remains responsive and resident-focused, within the available resources.
This is a fantastic opportunity to join a forward-thinking service dedicated to continuous improvement, team development, and putting residents first.
Key Responsibilities:
* Lead and manage the Homeless Prevention and Housing Allocations Teams.
* Deliver a responsive, accurate, and efficient housing advice and homelessness prevention service.
* Ensure effective management of housing allocation services, including the housing register and transfer list.
* Embed council policies and strategic objectives into daily team operations.
* Drive performance improvements, tackle underperformance, and promote a modern, customer-focused service.
* Maintain transparent and consistent decision-making through housing access panels.
* Support joint working with other council departments, including social care.
Experience Required:
* Proven experience managing demand-led, frontline housing or support services.
* Strong background in complex casework and the use of case management systems.
* Track record of service improvement and change management in a housing or similar public sector environment.
* Experience in managing multi-disciplinary projects with external partners.
* Competent in managing complex budgets effectively.
Key Skills & Knowledge:
* Strong understanding of housing and homelessness legislation, policy, and best practice.
* Ability to translate complex policy and legislation into local procedures.
* Excellent people management skills with the ability to build high-performing teams.
* Collaborative working skills across departments, particularly with social care teams.
* Demonstrated expertise in service innovation and performance management.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. #J-18808-Ljbffr