Service & warranty administrator

Service & Warranty Administrator

Belvedere, London Area
Salary: £30,000 - £35,000 + OTE up to £40,000
Monday to Friday, rotating shifts including some Saturdays

We are seeking a detail-oriented and organised Service/Warranty Administrator to join a well-established commercial vehicle group operating in the London and Southeast region. This is a key role ensuring smooth processing of service, warranty, and finance job cards in line with manufacturer policies.

Key Responsibilities:
* Manage service, warranty, and finance invoice procedures to maximise repair profitability and ensure compliance

* Raise retail pro-forma invoices and coordinate purchase order closures

* Reconcile warranty and finance self-billing invoices and credit notes

* Investigate and resolve warranty and finance queries and claims

* Monitor workshop work-in-progress (WIP) and maintain target levels

* Liaise with workshop and parts teams on claims, job card accuracy, and parts labels

* Submit all claims promptly through the required manufacturer systems

* Ensure non-warranty repairs are processed and recharged appropriately

* Maintain detailed records and spreadsheets to track parts and claims