Position: General Manager – Nutfield Priory Hotel & Spa
About the role
* Fully accountable for exceeding guest expectations and delivering financial goals and objectives alongside team management.
* Lead the hotel team to continually strengthen Hand Picked Hotels' reputation for hospitality, with service, excellence and consistency always being front and centre.
* Own the hotel’s P&L, acting as an experienced innovator who enjoys leading from the front with passion, heart and soul, inspiring, motivating, coaching and developing colleagues to reach their maximum potential.
* Inspire, motivate and develop the team to continually surpass guest expectations while identifying and delivering new revenue streams and opportunities.
* Be the face of Hand Picked Hotels in the local area, fostering a positive, healthy work environment, leading by example and promoting the vision, purpose and values, driving the overall philosophy of service, excellence and consistency.
* Drive implementation of divisional and central initiatives and represent the needs of the hotel.
About you
* Current experience as a General Manager within a luxury hotel, including multi‑outlet food, and delivering LQA level service standards.
* Not a first appointment role – requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent, exceptional guest journey.
* Solid commercial acumen with the ability to drive sales, seek new revenue streams and partnerships that increase profitability.
* Experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high‑end guest experience.
* Proven track record in people management, coaching and development, and an experienced innovator who inspires others with passion and flair, creating a winning team mentality.
* Previous experience of project and capex management would be advantageous.
* Up‑to‑date knowledge of statutory obligations, including health and safety and compliance.
* Proficient in hotel software (Opera), Excel and Office 365.
Benefits
* Competitive salary package, plus bonus discussed at interview stage.
* Company pension scheme with a generous employer contribution.
* Life assurance and family private medical insurance.
* Employee Assistance Programme.
* Company sickness scheme benefit.
* 33 days holidays including bank holidays.
* Forward career progression, with access to in‑house and external training programmes, apprenticeships and other recognised hospitality industry courses.
* Discounted staff stays in our hotels and on food & drink.
* Annual loyalty awards (such as afternoon teas and overnight stays).
* Online retail discount platform offering savings with high‑street retailers and restaurants, as well as a health and well‑being platform.
* Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
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