Senior Housing Officer - Woodford Green(Temporary, 36 hours per week)Umbrella rate of pay: £20.58 per hour Job Summary:We are currently seeking an experienced Senior Housing Officer to support the Housing service based in Woodford Green. Key Responsibilities: Manage activities, resources, people, and information to exceed performance targets and meet strategic objectives. Motivate, develop, and support teams of Housing Officers as neighbourhood champions. Monitor and control team budgets in accordance with policy and financial regulations. Collaborate with other departments to support neighbourhood plans and ensure their importance is recognized across the council. Oversee case management in areas of nuisance and Anti-Social Behaviour, developing strategic links with relevant agencies. Ensure a culture of customer focus is embedded in the work of all officers. Provide effective responses to residents’ and members’ complaints and queries. Ensure compliance with the Council’s tenancy agreement and leasehold clauses. Work with partners to address vulnerability issues and provide support for residents with additional needs. Implement and monitor the Council’s strategies and policies relating to equality and diversity. Ensure compliance with Health and Safety legislation and relevant policies. Requirements: Eligibility to work in the UK. Confidentiality Agreement. Criminal Convictions Declaration. 3 years of references/work history. Strong leadership and team management skills. Excellent communication and stakeholder management abilities. Experience in housing management and customer service.