Head of Property Management – Estate Agency
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Head of Property Management – Estate Agency
* Permanent
* Full time
Contract Type
Permanent
Full time
Location
Sector
Property
Competitive - Dependent on Experience
Applications accepted on a rolling basis
The role
We are seeking a dependable, detail-driven, and experienced Head of Property Management to lead and develop our growing team of junior property managers. This is a pivotal role at the heart of our business, focused on delivering exceptional service, maintaining compliance, and ensuring the efficient running of the property management department.
We’re committed to investing in the right person, providing long-term career development and ongoing professional training. If you’re ambitious, motivated, and ready to make a meaningful impact, we’d love to hear from you.
Key responsibilities
* Oversee the property management department.
* Manage the onboarding of new landlords and properties.
* Coordinate with contractors and suppliers.
* Handling escalations of property management issues.
* Managing a team of junior property managers who will assist you in your role.
* Work closely with the lettings team to minimise void periods and ensure seamless handovers.
* General property management responsibilities.
* Maintain legal compliance across the managed portfolio, including safety certifications and regulations.
* Liaise with the accounts department regarding tenancy updates and financial matters.
* Mediate disputes between tenants and landlords with a focus on effective resolution.
* Deliver exceptional customer service with clear, timely, and professional communication.
Requirements
* Strong leadership qualities with a hands-on, solution-oriented approach.
* High attention to detail and excellent organisational skills.
* A confident communicator, both verbally and in writing.
* Proficiency in Microsoft Office, including Excel, Word, and Outlook.
* A full UK driving licence and access to your own vehicle.
* Previous experience in property management (preferred but not essential if you have strong transferable skills).
* A motivated team player with the ability to thrive under pressure.
Working hours: Monday to Friday, 9:00am – 6:00pm, Sunday 11:00am – 2:00pm
Primarily office-based, with regular site visits required
What we offer
* A very competitive salary
* 28 days annual leave including bank holidays
* Support for professional development and industry qualifications
* A collaborative, friendly working environment with long-term career prospect
For more information and to be personally recommended for this role, please contact
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