Job Description
Resource Co-Ordinator
At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a growing presence in the business and schools marketplace. We are the UK and Irelands number one provider of student Wi-Fi and we were recently ranked as the 4th best company in Data Infrastructure.
But to achieve our mission, we need your help. We're actively recruiting for a Resource Co-Ordinator to join our field engineering team. You will be responsible for scheduling engineer bookings from Project Managers and internal departments, ensuring the optimum engineer is assigned based on location and skills match for the task required. Join us in shaping the future of connectivity!
Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help:
Excellent verbal and written communication skills and record keeping.
Ability to be adaptable at all times to a fast-changing environment.
Resilience to deal with difficult situations and expectations.
Ability to manage a workload whilst maintaining required standards including peak demand periods.
Demonstrable ability to support a multi-faceted busy department.
Location: Office/Hybrid
Contract: Permanent
Salary: £24,000.00 to £26,000.00 (depending on experience)
Key Benefits: Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Quarterly values awards, Holiday buy-back
Your role as a Resource Co-Ordinator
Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that.
A typical day might include:
* Scheduling each request to ensure the optimum engineer is assigned based on location and skills match for the task required.
* Optimising each engineers time wherever possible.
* Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences.
* Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of tasks to reduce travel time.
* Scheduling faults passed from the Service desk or NOC requiring an engineer visit with internal engineers or third-party sub-contractors within SLAs.
* Reporting any stock shortages to Supply Chain.
A diverse and inclusive place to work
At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers needs.
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.
We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please email us.
REF-221 649
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