Service Desk Analyst, Newcastle upon Tyne
Client:
Somerset Bridge Group
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4f2abd3a0fba
Job Views:
10
Posted:
17.06.2025
Expiry Date:
01.08.2025
Job Description:
Key Responsibilities:
* Provide 1st and 2nd line IT technical support
* Ensure all tickets are logged, prioritized, and resolved within SLA
* Handle all queries professionally and efficiently, maintaining high customer service standards
* Follow IT processes at all times
* Provide hardware and application support
* Escalate tickets when necessary to the relevant team
* Create and maintain process and procedure documents
* Maintain user security on all systems
* Assist with infrastructure tasks and IT projects
* Manage the local site IT asset inventory
* Attend site visits at company premises when required
Required Skills/Experience:
* 2nd line IT support experience
* Reliable, enthusiastic, and proactive in daily activities
* Methodical work approach in a busy environment
* Self-motivated with the ability to work in a team
* Experience with Microsoft desktop OS and Office suite
* Experience with Microsoft RDS
* TCP/IP networking skills (LAN, WAN, Wi-Fi)
* Knowledge of Active Directory/Azure AD
* Understanding of PC hardware and software setup
* Excellent telephone manner and written communication skills
Our Benefits:
* Hybrid working: 2 days in-office, 3 days remote
* 25 days annual leave, increasing to 27 after 2 years, and 30 after 5 years, plus bank holidays
* Discretionary annual bonus
* Pension scheme (5% employee, 6% employer)
* Flexible working options and flexi-time
* Healthcare Cash Plan for healthcare costs
* Exclusive retailer discounts
* Wellbeing, health & fitness app - Wrkit
* Enhanced parental leave, including IVF support
* Religious bank holidays for flexible use
* Life Assurance: 4x salary
* Car and travel insurance discounts
* Cycle to Work Scheme
* Employee Referral Scheme
* Community support day, parties, and events
Working at Somerset Bridge Group
We focus on underwriting, broking, and claims handling of UK motor insurance, committed to transparency and fairness. Proudly awarded Silver from Investors in People, we seek talented individuals passionate about our vision and success.
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