LOCATION: Leeds/York and surrounding area
Work vehicle and fuel costs are provided.
Key Responsibilities
* Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
* Diagnose and repair devices to board level with accuracy and efficiency.
* Deliver Level 1 desk side support for Windows-based systems.
* Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
* Maintain accurate records of work completed, parts used, and updates in service systems.
* Ensure excellent customer service and communication at all times.
* Travel to various customer locations across the UK as required.
Must Haves
* Full UK driving licence with no more than 6 penalty points.
* Legal right to work in the UK.
* No restrictions that would preclude gaining UK Security Clearance (SC).
* Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
* Proven experience as a printer and MFP engineer, including repair to board level.
* Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
* Hands-on experience providing desk side support (L1) for Windows environments.
* Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
* Strong problem-solving skills and ability to work independently.
* Excellent communication and customer-facing skills.
Desirable
* Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
* Experience working in field service roles covering multiple customer sites.
ABOUT US
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
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