About The Role
Join the RAC as a Social Media Customer Expert. 6-Month Fixed Term Contract within our dynamic Social Media team. Hybrid role with two days a week in Bristol or Bescot office and three days working from home.
Your Working Hours
You’ll work on a rotational shift basis:
* Monday to Friday: Between 8am and 11pm
* Weekends: 9am to 5pm
What You’ll Be Doing
As a Social Media Customer Expert, you’ll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members. You’ll:
* Respond to customer posts across social media channels with empathy and professionalism
* Investigate and resolve queries and complaints, keeping customers informed throughout
* Prioritise tasks across multiple platforms including social media, review sites, and complaints channels
* Communicate clearly and effectively in writing and verbally across various formats
* Maintain strong product knowledge and stay informed about competitor offerings
* Meet performance goals such as quality, response times and complaint resolution standards
What We’re Looking For
To thrive in this role, you’ll bring:
* Experience in customer service or complaint handling, ideally in a regulated environment
* A genuine interest in or experience with social media platforms
* Strong communication and listening skills
* A proactive, resilient, and self-motivated approach
* Confidence working independently and as part of a team
* Solid PC and literacy skills
* Flexibility and adaptability in a fast-paced environment
What We Offer
We believe in rewarding our people. Here’s what you’ll get:
* Competitive salary and eligibility for our bonus scheme
* 25 days holiday plus bank holidays
* RAC Group Personal Pension scheme with up to 6.5% employer contribution
* Family leave support and flexible working resources
* 24/7 confidential personal support service for you and your household
* Car salary sacrifice scheme (including electric vehicles) after 12 months
* Free RAC Ultimate Complete Breakdown Cover from day one
* Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
* Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.
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