Overview
The eCommerce Operations Assistant is responsible for keeping the Cycle Exchange engine running smoothly. Providing a first class service to customers receiving their orders, listing products on the website, receiving bikes into the refurb system and assisting other teams to ensure a smooth process for all. This role will contribute to our ethos of great service, deep knowledge, honesty and trust around the company. As the leading platform for buying and selling pre-owned bikes we are on our way to being one of the leading cycling retailers in the UK, this is a chance to join our growing team on this mission.
Responsibilities
* Order management from creation through to dispatch and after sales
* Working with our industry partners, from supply to final delivery
* Receiving bicycles, assisting with inspecting and reporting of condition
* Assisting with product flow with our listing team
* Facilitating transfers between store and warehouse
* Stock management
* Working alongside our sales and workshop teams to optimise workflow
Qualifications
* A general knowledge of cycling products
* Basic cycling mechanical skills
* Strong computer literacy across multiple applications
* Excellent attention to detail and a methodical approach
* A proactive attitude and ability to collaborate across teams
Work Environment
* This position is primarily located at our warehouse in Kingston-Upon-Thames.
* The work environment is relaxed with a focus on creating a productive space
* Roles and responsibilities are flexed to the strengths of each individual
* Opportunities to explore different areas of the business are encouraged
* Some great ideas start small and contributions from all are welcomed
* This position does require some physical work with packing/ unpacking bikes as well as moving around throughout the day.
* Trade pricing on all stock for staff
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