Job Title: Account Manager
Location: Hull (Hybrid/Office-based)
Salary: 30,000 - 35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth.
We specialise in:
* ERP Solutions
* IT Managed Service Provision
* Cloud Hosting Services
* Development and System Integration Consultancy
Our mission is to build long‑term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.
Success in this role will be measured against key commercial and service‑driven KPIs, including:
* Client Retention Rate
* Account Growth
* Net Revenue Retention
* Customer Satisfaction Score (CSAT)
* Customer Lifetime Value (CLV)
Key Responsibilities
Client Relationship Management:
* Act as the primary point of contact for a portfolio of clients
* Build long‑term, strategic relationships with key stakeholders
* Conduct regular account review meetings
* Ensure clients fully utilise and gain value from their solutions
Account Growth & Revenue Generation:
* Identify upsell and cross‑sell opportunities across software, services, and hosting
* Work closely with pre‑sales and technical teams to scope solutions
* Deliver proposals, pricing, and commercial negotiations
* Drive consistent revenue growth within assigned accounts
Retention & Customer Success:
* Proactively manage renewal cycles to maximise retention
* Identify at‑risk accounts and implement recovery plans
* Ensure smooth onboarding and ongoing client engagement
* Drive adoption of additional services to increase stickiness
Internal Collaboration:
* Work closely with Sales, Marketing, and Technical teams
* Share client insights to support campaigns and product development
* Ensure seamless handover from new business to account management
About you
Skills & Experience Required
Essential
* Proven experience in Account Management, Customer Success, or Sales
* Strong commercial awareness and ability to identify growth opportunities
* Experience managing long‑term client relationships
* Excellent communication and stakeholder management skills
* Ability to manage multiple accounts and priorities
Desirable
* Experience within IT, software, ERP, or CRM environments
* Knowledge of Sage products
* Experience selling or managing managed services / hosting solutions
* Understanding of subscription‑based or recurring revenue models
Key Competencies
* Relationship building and trust development
* Commercial negotiation and closing skills
* Problem solving and solution‑led thinking
* Organisation and pipeline management
* Data‑driven decision making (KPI‑focused)
What we offer
* Competitive salary (30k‑35k) with performance‑based incentives
* Opportunity to work with industry‑leading software solutions
* Ongoing training and professional development
* Supportive, collaborative team environment
Why Join Reality Solutions
At Reality Solutions, we pride ourselves on delivering high‑quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success‑giving you the opportunity to directly impact both your accounts and the wider business.
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