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Construction Account Manager
Marsh
Description:
We are seeking a talented individual to join our Construction team at Marsh. This role can be based in Norwich or Manchester with a requirement of working at least three days a week in the office.
The Account Manager will work within a highly skilled team of Client Executives/Client Managers that specialises in managing a portfolio of existing construction accounts, alongside dealing with new Project/Annual enquiries.
The successful candidate will help manage a book of business and deal with all queries from brokers, clients and stakeholders as well as the day-to-day running of the existing portfolio including renewals, mid-term adjustments, placements, etc.
We are a tight, professional and technical team of 150 insurance professionals in the UK working with all insurance products and services for our portfolio of large commercial construction clients.
Responsibilities:
1. Provide close support to both Client Executives (CE) and our in-house Broking Team, including management of the placement process - new business and renewals. This extends to collection and distribution of premiums, as well as routine servicing of accounts.
2. Develop an excellent understanding of CE/Broking Team requirements
3. Implement the Construction-specific placement strategy to achieve growth goals and provide exceptional client service.
4. Facilitate submission of new coverage enquiries and obtain quotes from Insurers based upon the Client First Principles for Broking, being "Identify, Promote, Pursue, Handle, Continue, Manage" transaction model.
5. Bind cover according to Client instructions and be responsible for the accuracy of policy documents.
6. Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.
7. Interface closely with client executives and client teams to support client retention and new business production.
8. Advise management about client issues or trends through clear communication, and participate in the development of solutions.
9. Provide technical and administrative support, and depending on seniority and experience, may deal directly with clients, intermediaries, and markets to ensure timely and accurate processing of placements and comprehensive servicing.
Requirements:
* The ability to process instructions whilst working under pressure
* Excellent relationship building skills
* Confidence to be an articulate verbal and written communicator.
* Strong organisational skills, diary management, and ability to multi-task.
* Good standard of education
Preferred Qualifications:
* Previous experience within insurance as an account handler/broker support, ideally with construction clients (not essential).
* Ability to calmly process a large volume of diverse workload with accuracy and efficiency.
* Resilience, ability to work in a busy and demanding environment, and enthusiasm to learn.
Why join our team
* We support your professional development through opportunities, interesting work, and supportive leadership.
* We foster a vibrant, inclusive culture where you can collaborate with talented colleagues to create solutions and make an impact.
* Our scale provides diverse career opportunities, benefits, and rewards to enhance your well-being.
#Hybrid
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit marsh, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, sex/gender, sexual orientation, skin color, or any other characteristic protected by law. We are an equal opportunities employer and committed to providing reasonable adjustments for candidates with disabilities. If you require adjustments, please contact us at reasonableamodations@mmc.
Marsh McLennan supports hybrid work, including remote work and in-office collaboration. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office teams will designate at least one "anchor day" per week for in-person team activities.
Job ID R_313286
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