Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical support and resolving escalated issues across a range of technologies.
* This is an exciting opportunity to work in a dynamic environment with exposure to cutting-edge IT infrastructure.
* You will have the chance to grow within a fast-paced, customer-focused technology company.
About the Role:
As a Technical Support Specialist, you will be a vital part of our technical support team, working closely with internal teams and end users to resolve technical issues.
* Key Responsibilities:
* Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies.
* Perform user administration and systems maintenance.
* Document solutions and create knowledge base articles for recurring issues.
* Collaborate with senior technical teams to resolve complex problems.
Requirements:
To be successful in this role, you will need:
* Proven experience in a technical support or similar role.
* Strong knowledge of Windows Server environments and Active Directory.
* Hands-on experience with Office 365 and common enterprise applications.
* Excellent communication and customer service skills.
Benefits:
In addition to a competitive salary, you can expect:
* A supportive and team-oriented workplace culture.
* Clear pathways for technical development and certification.
* Flexible working options and shift patterns.