Based: Preston office working on Site around Lancashire, Greater Manchester and occasionally Cumbria – typically 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively, your great communication and relationship‑building skills help keep our customers happy.
Your experience in a customer‑facing environment, along with ongoing training and development, will give you the ability to solve problems, meet deadlines, and positively impact your customers and communities. You will work in Social Housing tenanted properties on planned refurbishment works including kitchen & bathroom replacements and window and door upgrades.
Fast‑paced and progressive, our people take responsibility and thrive in an environment where they are trusted, with a work/life balance that motivates and satisfies them at work and at home.
What’s in it for you?
* Attractive salary & benefits to suit you
* 27 days holiday & bank holidays – option to buy or sell holidays
* Company pension scheme – up to 7.5%
* Car allowance or fleet van
* We also offer a discounted healthcare scheme, high‑street & lifestyle discounts including Taste card, a day paid volunteering per year, length‑of‑service awards, and more.
An outline of your responsibility
* Responsible for supporting the site or contract with liaison between customers, clients and the wider community.
* Delivering and managing social value and excellent customer service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
* Lead on delivering all added‑value contractual commitments, including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
* Deal with enquiries/issues relating to varying works delivered by our site teams and sub‑contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer‑focused service in a demanding public‑facing environment.
* Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with customers and the Novus team.
* Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments, along with any relevant reporting required.
* Carry out face‑to‑face site visits with client and customers.
* Deal with complaints and resolve concerns in a positive manner.
* Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
* Identify possible case studies showing excellent customer service and social value impact to clients, for use in tendering new contracts.
* Promote all good news stories and initiatives with marketing, ensuring we capture the good work we do.
About You
Previous working experience as a Contract/Resident/Tenant Liaison Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades, is preferred. Working in a face‑to‑face customer service environment is essential; communication and confident presentation skills are key. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires a Full UK Driving Licence; a DBS check will be completed.
A Little Bit About Us
Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 129‑year heritage, delivering bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people and are committed to building an inclusive and diverse workplace that enables our staff to bring their full selves to work. We understand that many applicants may not meet all the criteria laid out in the advert, so we encourage you to apply even if you do not meet every requirement. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.
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