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Database Administrator - Operations, Southampton
Client:
BT Group
Location:
Southampton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
62dfd727a60a
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
What you’ll be doing
* Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
* Support the timely delivery of IT Provision, Incident handling, Service Requests, and Change Management by the team to the published SLAs and KPIs.
* Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
* Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
* Support the operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
* Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
* To provide analytical and innovative input to projects/operational issues as well as support negotiations.
* Assist the tools team with improvements and scripting to improve and automate where applicable.
What you'll bring
Mandatory:
* Experienced in your area of specialization.
* Strong skills in Oracle DBA and a learning acumen for new database-related technology, preferably in the latest versions.
* Ability to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / MySQL) and our support structure.
* Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to support agreement and alignment.
Nice-to-Have not essential:
* Sound knowledge of incident and change management processes and systems.
* Ability to identify opportunities to use collaborative approaches and drive continuous improvement.
* Experience contributing to projects as a subject matter expert or content owner.
What's in it for you
* 10% on target bonus
* Life Assurance Cover
* Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
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