Job Description
Join us as a key member of our Contract Voice team, where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager, you’ll play a hands‑on role in shaping and delivering impactful customer programmes.
* Strategic execution: Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution.
* Cross‑team collaboration: Coordinate with Marketing, Online, Retail, and Contact Centre teams to ensure smooth delivery of CVM programmes.
* Technical ownership: Manage complex elements of customer communications, including personalisation, automation, and offer integration.
* Agile contribution: Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions.
* Commercial insight: Conduct campaign analysis to identify opportunities, assess funding needs, and drive continuous improvement.
Qualifications
* CVM delivery expertise: Proven experience managing complex customer value programmes across multiple channels, with a focus on performance and KPIs.
* Technical communications: Skilled in delivering automated, personalised messaging and offers, with knowledge of Adobe Campaign as a plus.
* Stakeholder influence: Comfortable working cross‑functionally and influencing at all levels to drive alignment and delivery.
* Agile mindset: Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
* Commercial awareness: Able to conduct campaign analysis to identify opportunities, assess funding needs, and optimise programme impact.
Additional Information
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro‑ratio). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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