Senior warehouse operations leader - p&l & customer growth

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Grade: RCS I
Contract Type: Permanent - Full Time
Location: Didcot - OX11
Security: Enhanced Criminal Record Check required

Working as a General Manager for DHL Supply Chain offers the opportunity to lead large-scale, multi-customer warehouse operations within one of the world's most respected logistics organisations. You will play a key role in shaping operational performance and site culture, ensuring safety, quality, and service excellence are delivered every day. With full accountability for P&L, customer relationships, and employee engagement, the role blends strategic leadership with hands‑on involvement, supported by proven frameworks such as OMS and First Choice.

DHL also places strong emphasis on people and culture, positioning itself as both an Employer and Provider of Choice. You will be empowered to build high‑performing teams, embed a Safety First and Quality First mindset, and create an engaging environment where colleagues thrive. From optimising operations to leading key projects, this role offers the chance to make a real impact while progressing your career in a global organisation.

A TYPICAL DAY MAY INVOLVE

• Leading daily operations across warehouse activities, ensuring service, safety, and quality KPIs are consistently achieved
• Engaging with customers to strengthen relationships, review performance, and drive satisfaction (CXM), while identifying opportunities for growth and contract renewal
• Walking the shop floor to coach leaders, address operational challenges, and drive productivity improvements in line with OMS and First Choice principles
• Monitoring financial performance, managing the site P&L, and taking corrective actions to protect EBIT and deliver against budget commitments
• Leading cross-functional meetings with support functions (HR, Finance, Quality) to resolve issues, improve compliance, and enhance operational performance
• Driving and overseeing continuous improvement projects, including operating model optimisation, resourcing strategies, and end‑to‑end project delivery

THIS ROLE WOULD SUIT PEOPLE WHO

• Are hands‑on, warehouse operations visible leader, who enjoys being on the shop floor and taking ownership of operational challenges
• Have strong commercial awareness and experience managing budgets, performance metrics, and delivering financial results
• Are passionate about building high‑performing, engaged teams and creating a positive workplace culture
• Thrive in complex, fast‑paced environments and can confidently lead multiple customers and priorities at once
• Are proactive "doers" who want to make a tangible impact, enhance operational performance, and deliver meaningful, lasting improvements
• Bring strong stakeholder and customer management skills, with the ability to influence, communicate, and build trust at all levels

WHY JOIN US?

• Access to the company car or car allowance scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 8th June. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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