Job Description
Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?
The Customer Service Branch in Benbecula are looking for an Administrative Officer to join them to help deliver their key responsibilities. You will be part of a small customer service team undertaking a wide variety of duties, including processing of claims and applications for a wide range of RPID administered schemes. They are also the primary point of contact for crofters and the rural community in the area and provide a professional and helpful point of contact for all.
This is a key post for local delivery of high quality customer service in the RPID Benbecula Area Office.
Responsibilities
* Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
* Dealing with telephone, written and face to face enquiries from both internal and external customers.
* Using Rural Payments and Services and other IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
* General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of our inspection files and maintaining spreadsheet information.
* Reception Duty.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
* Knowledge and understanding of Microsoft (Outlook, Excel and Word).
Behaviours
* Communicating and influencing – Level 1
* Working together – Level 1
You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide -
If you would like assistance with the application process, you can contact You can also visit our RPID office located at SGRPID, Balivanich, Benbecula, HS7 5LA.
How To Apply
Apply online, providing a CV and Supporting Statement of up to
750
words which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an
in person Interview
and
short in-tray exercise
.
Assessments are scheduled for w/c
17 November 2025
however this may be subject to change.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role.
This in an office based role. Part-time and alternative working patterns will be considered.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.
Equality statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.