The Customer Service Assistant supports direct-to-consumer operations by delivering exceptional service and resolving customer inquiries. This will achieved by delivering outstanding customer support, building brand loyalty, and ensuring a seamless shopping experience for our customers.
Client Details
This mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities.
Description
Provide prompt and accurate responses to customer enquiries.
Manage and process orders efficiently, ensuring delivery deadlines are met.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve customer issues effectively.
Support the preparation of reports and documentation as required.
Ensure compliance with company policies and procedures in all customer interactions.
Identify opportunities to improve customer satisfaction and suggest solutions.
Assist in coordinating with external stakeholders when necessary.Profile
A successful Customer Service Assistant should have:
Previous experience in a customer service, ideally within the FMCG industry.
Must have experience with DTC platforms and tools
Strong attention to detail and accuracy.
Excellent organisational and multitasking skills.
Effective communication skills, both written and verbal.
Proficiency in Microsoft Office Suite
A customer-focused attitude and the ability to work effectively in a team environment.
Support customer interactions across multiple channels with professionalism and care
German/ French language speaking is desirable
Job Offer
Competitive salary ranging from £25,000 to £30,000 per annum.
6-month Fixed-term contract opportunity
Hybrid working arrangement at a company based in Central London
Be part of a supportive and collaborative team environment.If you are passionate about delivering exceptional customer service and are eager to contribute to a thriving FMCG company, apply today